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Organisation Design

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Information Sharing

Interim Management

General Data Protection Regulations (GDPR)
Information Sharing

Are you looking to improve the sharing of customer “life event” information across
your Authority?

Do you want to provide your customers with a positive experience when they contact
your Council?

Are you making the most out of your Customer Relationship Management solution?


Our approach aims to assist Councils in defining the key information to be shared
across the Council, utilising existing technologies where ever possible, to achieve a
more formal and efficient way of capturing and disseminating the “right information
right first time”



We can assist in defining the key customer information to be shared across the Council, defining the Council services that require the information and developing the mechanism for sharing information.

We can support Councils in developing key Service Awareness Sessions, so that other services are made aware of their value within the Authority, what their role is and what information is important to share. This approach to information sharing should not be underestimated and has provided high value to Authorities we have worked with in the past.

We can work with you to develop an information sharing policy which is agreed with all parties as the standard approach to sharing information.